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Frequently asked questions

The answers are probably here

How do I access Tolemac?+
Head to my.tolemac.io to create your account. The 10-day trial starts immediately, no credit card needed. You have full access to all Premium modules during this period.
How do I order the Vendor Managers database?+
Everything happens on the dedicated page : choose your volume (50 to 300 contacts), fill in the form and you'll receive a payment link within a few hours. The CSV file is delivered within 24 business hours of payment receipt.
I have a technical issue with my account.+
Use the "Other request" form above, specifying your account email and a description of the issue. You can also book a 20-min call and we'll sort it out together live.
Can I cancel or modify my order?+
For Tolemac: cancel from your online account, no notice required. For the Vendor Managers database: contact us before payment via the form below. After delivery, the file cannot be returned.
Do you offer pricing for teams or agencies?+
Not yet. Tolemac is currently designed for freelance translators. If you'd like to be informed of a future team offer, use the "Other request" form with the note "team plan".

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